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FAQ

  • How does Limitless Data's service work, and can I purchase a phone from T-Mobile through your plans?
    At Limitless Data, our plans are designed for customers who prefer to use their own devices. Here's a breakdown of how our services work: 1. **Bring Your Own Device (BYOD):** We operate on a BYOD model. If you have an existing phone, we can either send you a SIM card or, if your phone supports ESIM, you can activate our service instantly without any wait. 2. **Phone Purchase:** We do not offer phones for sale. Additionally, you cannot opt for an Equipment Installment Plan (EIP) through us. Any phone you wish to use with our service must be paid for in full and unlocked before activation. 3. **Membership and Equipment Setup:** Upon joining Limitless Data, you become the owner of a membership. Note, however, that you do not own the account. We charge a one-time setup fee that includes the cost of the necessary equipment. 4. **Monthly Service Fee:** As a member, you will be responsible for paying a monthly service fee, which covers the administration of your account. 5. **Cancellation Policy:** You have the flexibility to cancel your subscription anytime without any hassle. If you're considering switching to Limitless Data, all you need is a compatible, unlocked phone, and we’ll take care of the rest to ensure a seamless transition to our service.
  • Does Limitless Data provide phone insurance?
    No, Limitless Data does not provide phone insurance, nor can you purchase it through T-Mobile as part of our services. However, we recommend considering insurance options from providers like Square Trade Phone Insurance or Akko Phone Insurance.
  • Can I keep my current phone number if I switch to Limitless Data?
    Yes, you can port in your old phone number from your previous cell phone provider to Limitless Data. To do this, we require the following information: - Account Number from your previous provider - Account Security Code (or Port Out Password if your carrier requires it to port out) - Name and Address on the Account Please note that while you are the owner of the membership at Limitless Data, you do not own the account.
  • What if I want to cancel my service with Limitless Data and switch to another provider while keeping my phone number?
    If you wish to cancel your service with Limitless Data and switch to another provider, we will be happy to assist you with the process. To port your phone number to your new provider, you will need your account number and password. Simply message us via the chat link located in the bottom right corner of our webpage, or contact us directly at 855-445-9434. Please note that while you are the owner of the membership tied to your account, the account itself is owned by Limitless Data.
  • Is my phone compatible with an E-SIM?
    Please see the list below to determine if your phone is compatible with an E-SIM: iPhones: iPhone 15 iPhone15 Plus iPhone 15 Pro iPhone15 Pro Max iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone 13 iPhone 13 mini iPhone 13 Pro iPhone 13 Pro Max iPhone 12 iPhone 12 mini iPhone 12 Max iPhone 12 Max Pro Phone 11 iPhone 11 Pro iPhone 11 Pro Max iPhone XS iPhone XS Max iPhone XR iPhone SE (2020) Samsung Phones: Samsung Galaxy A54 Samsung Galaxy S23 Samsung Galaxy S23+ Samsung Galaxy S23 Ultra Samsung Galaxy S22 Samsung Galaxy S22+ Samsung Galaxy S22 Ultra Samsung Galaxy S21 Samsung Galaxy S21+ 5G Samsung Galaxy S21+ Ultra 5G Samsung Galaxy S20 Samsung Galaxy S20+ Samsung Galaxy S20+ 5g Samsung Galaxy S20 Ultra Samsung Galaxy S20 Ultra 5G Samsung Galaxy Note 20 Samsung Galaxy Note 20 Ultra 5G Samsung Galaxy Fold Samsung Galaxy Z Fold2 5G Samsung Galaxy Z Fold3 5G Samsung Galaxy Z Fold4 Samsung Galaxy Z Flip Samsung Galaxy Z Flip3 5G Samsung Galaxy Z Flip4 Google Phones: Google Pixel 7 Google Pixel 7 Pro Google Pixel 6 Google Pixel 6 Pro Google Pixel 5 Google Pixel 5a Google Pixel 4 & 4 XL Google Pixel 4A 5G Google Pixel 3 & 3 XL Google Pixel 3a & 3a XL Google Pixel 2 & 2 XL
  • What if I already have T-Mobile Service?
    If you already have T-Mobile phone service unfortunately the plans pricing is only for new customers who are porting there number in from a different provider or who want a new phone number. Existing T-Mobile plan customers cannot move to this plan. If you have Metro-PCS or Mint mobile you can port in to this service. T-Mobile Postpaid and Prepaid customers are not eligible to port in. Please contact us at 855-445-9434 for options if you are a T-Mobile customer.
  • What fees should I expect when becoming a member of Limitless Data and what are my responsibilities?
    At Limitless Data, the only upfront fee is for the setup of the equipment, which includes the cost of the equipment itself. Once the setup is complete, you will be responsible for paying a monthly service fee. This monthly fee covers the administration and maintenance of your account. While you will own the membership, you do not own the account itself. You are free to cancel your subscription at any time, should you choose to do so.
  • What makes Limitless Data different from other internet service providers?
    At Limitless Data, we operate as a membership organization, offering a unique and community-driven approach to internet service. Unlike traditional providers that resell data plans, we provide our members with access to Unlimited Routers and Hotspots for as long as they maintain their membership. This means when you join Limitless Data, you become part of a connected community dedicated to keeping you online with fast and reliable internet access. Our commitment to not reselling data plans ensures that you receive a consistent and high-quality service tailored to your needs. By focusing on a seamless user experience and community support, we strive to deliver dependable internet solutions for all our members.
  • Will my Limitless Data service work internationally?
    Our services are strictly for use within the United States, ensuring compliance with local regulations and standards.
  • Do I have to sign a contract or undergo a credit check for Limitless Data’s services? Are these really month-to-month plans?
    No, you do not have to sign a contract or undergo a credit check for any of Limitless Data’s services! We're thrilled to offer truly month-to-month plans to all our customers, providing the flexibility you need without the hassle of long-term commitments. Each payment you make pre-pays for the upcoming 30 days of membership.
  • What is the 14-Day Money Back Guarantee policy at Limitless Data?
    At Limitless Data, we offer a 14-Day Money Back Guarantee to ensure you can try our service with no risk. If our service does not meet your needs in any way, simply return the device within 14 days of receipt for a complete refund of your entire order, excluding BYOD (Bring Your Own Device) plans. Please note, while you are the owner of the membership, you don't own the account. The setup fee you pay covers the equipment, which is included with the setup. As a member, you are responsible for paying your monthly service fee, which covers the administration of your account. You can, of course, cancel your subscription at any time if you decide our service isn't the right fit for you.
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