FAQ
Frequently asked questions
At Limitless Data, our plans are designed for customers who prefer to use their own devices. Here's a breakdown of how our services work: 1. **Bring Your Own Device (BYOD):** We operate on a BYOD model. If you have an existing phone, we can either send you a SIM card or, if your phone supports ESIM, you can activate our service instantly without any wait. 2. **Phone Purchase:** We do not offer phones for sale. Additionally, you cannot opt for an Equipment Installment Plan (EIP) through us. Any phone you wish to use with our service must be paid for in full and unlocked before activation. 3. **Membership and Equipment Setup:** Upon joining Limitless Data, you become the owner of a membership. Note, however, that you do not own the account. We charge a one-time setup fee that includes the cost of the necessary equipment. 4. **Monthly Service Fee:** As a member, you will be responsible for paying a monthly service fee, which covers the administration of your account. 5. **Cancellation Policy:** You have the flexibility to cancel your subscription anytime without any hassle. If you're considering switching to Limitless Data, all you need is a compatible, unlocked phone, and we’ll take care of the rest to ensure a seamless transition to our service.
No, Limitless Data does not provide phone insurance, nor can you purchase it through T-Mobile as part of our services. However, we recommend considering insurance options from providers like Square Trade Phone Insurance or Akko Phone Insurance.
Yes, you can port in your old phone number from your previous cell phone provider to Limitless Data. To do this, we require the following information: - Account Number from your previous provider - Account Security Code (or Port Out Password if your carrier requires it to port out) - Name and Address on the Account Please note that while you are the owner of the membership at Limitless Data, you do not own the account.
If you wish to cancel your service with Limitless Data and switch to another provider, we will be happy to assist you with the process. To port your phone number to your new provider, you will need your account number and password. Simply message us via the chat link located in the bottom right corner of our webpage, or contact us directly at 855-445-9434. Please note that while you are the owner of the membership tied to your account, the account itself is owned by Limitless Data.
Please see the list below to determine if your phone is compatible with an E-SIM:
iPhones:
iPhone 15
iPhone15 Plus
iPhone 15 Pro
iPhone15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Max
iPhone 12 Max Pro
Phone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
Samsung Phones:
Samsung Galaxy A54
Samsung Galaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Samsung Galaxy S22
Samsung Galaxy S22+
Samsung Galaxy S22 Ultra
Samsung Galaxy S21
Samsung Galaxy S21+ 5G
Samsung Galaxy S21+ Ultra 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20+ 5g
Samsung Galaxy S20 Ultra
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy Note 20
Samsung Galaxy Note 20 Ultra 5G
Samsung Galaxy Fold
Samsung Galaxy Z Fold2 5G
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Fold4
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Flip4
Google Phones:
Google Pixel 7
Google Pixel 7 Pro
Google Pixel 6
Google Pixel 6 Pro
Google Pixel 5
Google Pixel 5a
Google Pixel 4 & 4 XL
Google Pixel 4A 5G
Google Pixel 3 & 3 XL
Google Pixel 3a & 3a XL
Google Pixel 2 & 2 XL
If you already have T-Mobile phone service unfortunately the plans pricing is only for new customers who are porting there number in from a different provider or who want a new phone number. Existing T-Mobile plan customers cannot move to this plan. If you have Metro-PCS or Mint mobile you can port in to this service. T-Mobile Postpaid and Prepaid customers are not eligible to port in. Please contact us at 855-445-9434 for options if you are a T-Mobile customer.